G3T was using an internal tool developed in IBM Domino for issue and bug tracking while Excel and Word documents were predominantly used for test management. The test plans in Excel were undergoing constant revision, and hence, scaling the test management process became challenging.
While researching possible solutions to help manage, plan, organize and accelerate the test management process, Park was determined to utilize a tool that meshes with the overall software development approach applied by G3T.
G3T utilizes a unique software development methodology customized to their business and internally labeled “The G3 Engineering Way.” The methodology emphasizes superior software architecture while maintaining low bureaucracy and fostering quick, decentralized decisions. Hence, deploying a test management process that fit G3T’s custom methodology was critical to the selection process.
Another criteria Park looked at while deciding on a test management tool was the vendor’s willingness to listen and work with G3T. And finally, since G3T used SmartBear TestComplete for test automation purposes, robust integration with TestComplete was also critical
To improve the existing test management process, Park considered multiple tools, including IBM Rational Quality Manager, HP Quality Center, and offerings from Atlassian. But he found that SmartBear QAComplete offered the most cost-effective solution with the right balance of capabilities.
“We particularly appreciate the customizability that QAComplete offers, giving us the ability to define forms, fields and notifications. This way, we don’t have to fit our process to the tool; we can customize the tool to fit our process. QAComplete easily adapts to the specific processes we have in order to optimize our development.”
During the evaluation process, the SmartBear team also collaborated with the G3T team to ensure G3T gets the most out of QAComplete. Over time, the collaboration between the two companies has continued to improve. The team at SmartBear continuously works with G3T and constantly asks for feedback on the upcoming roadmap for SmartBear products and ways to improve QAComplete.
“The team at SmartBear listens to our needs and helps us maximize the utilization of the tool,” Park says. “This accelerates the business performance of our development and testing teams.”
With an ability to send tests to QAComplete right from within TestComplete, G3T testing teams increased their throughput even more and thereby improved the utilization of resources. “We try to keep our team as small as possible and are always looking for tools that provide productivity and a quality boost,” Park says. “We have thus invested in testing tools like QAComplete and TestComplete more so than most companies, and we work closely with partners like SmartBear to help keep improving their tools.”