Fordham ITS was looking for a reliable Web performance testing and monitoring solution that could also offer good value in terms of cost and customer service. Specifically, ITS required a solution that could serve as an “extra pair of eyes” to keep track of the performance of the university’s multiple servers, some of which were housed on different campuses. Further, ITS needed accurate, reliable and immediate notification of any problems, as well as clear reporting of collected measurements.
AlertSite® provided a cost-effective solution that met all of Fordham’s needs. First, AlertSite helped to monitor both internal Fordham University sites and the university’s Web page. They performed regular application testing to ensure academic grading systems, course registration systems and the university’s e-mail systems were responsive and functioning. AlertSite’s diagnostic capabilities were also essential in distinguishing between a campus-wide issue with network servers and a simple connectivity problem on the user’s end.
Second, AlertSite supplemented its monitoring and testing of Fordham’s systems with timely and detailed notifications via e-mail and text message that made the ITS staff immediately aware of the type and severity of any network problems. The information in these alerts also helped ITS determine whether the problem warranted further investigation. On several occasions AlertSite performance advisors also phoned the ITS team to make sure they had seen the alerts. These AlertSite services were important to keeping critical Fordham University applications functioning at peak performance 24 hours a day, seven days a week.
AlertSite’s continual monitoring also met a third ITS need in the form of compiling detailed reports that documented network uptime and provided a clear historical record of the system’s overall performance.
These accounts proved to be valuable in safeguarding ITS against constituents claiming system downtime. They were also essential in helping ITS track system usage trends over the course of the school year in order to anticipate any potential network problems before they had widespread implications across the university community.
In addition to the technical capabilities Fordham ITS required, AlertSite also provided fast, friendly and effective customer service, above and beyond what ITS had previously experienced. AlertSite experts were always ready to offer immediate and thorough support. Whether helping to identify and diagnose a server issue or addressing a question about network performance data, AlertSite consistently delivered the fast and reliable assistance that became an essential resource for ITS.
“Our original reason for working with AlertSite was to augment our limited staff, but over the years they have become so much more than an extra pair of eyes on our network,” said Jason Benedict, director of computer services at Fordham University. “We’ve worked with a lot of companies for a lot of different reasons, and AlertSite is one of the best. They do everything right the first time, and the value for the services they provide is priceless, particularly for a non-profit organization that cannot afford an expensive solution.”