Reshaping QA at Scale.One Team’s 95%+ Productivity Leap

230+ testers activated. 800+ test cases built. 95%+ productivity gains across test creation, execution, and maintenance—all in just 80 days. 

TELUS didn’t adopt AI to follow a trend—they used it to fundamentally reshape how testing happens at scale. After first standardizing test management with Zephyr, they began evolving their automation strategy—ultimately choosing Reflect to scale faster, shift quality left, and empower manual testers through AI-powered, prompt-based automation. The result? Faster releases, higher confidence, and testing practices that kept people at the center, not the technology. 

Join Ayush Anand, Service Information, DevOps & Quality Engineering Manager at TELUS, as he shares how his team: 

• Focused on people—not niche skill sets—to drive adoption 
• Reduced effort with AI-powered, prompt-based automation 
• Selected SmartBear tools as a strategic fit—and what they’ve learned 
• Is expanding coverage across platforms with Reflect’s mobile capabilities