Healthcare Technology Company Leverages TestComplete to Achieve Quality with Scale

When quality is part of the promise

A lot can be said about a company based simply on a goal: to make sure hospitals and clinics thrive. This large healthcare technology company does it by providing healthy infrastructure for customers so they can act strategically and stay ahead of rapid change.

As a comprehensive Patient-to-Payment resource for clients, they provide over 25 tools and unmatched service to health care organizations. Their mission is to empower health care for every one in every community by transforming financial and operational performance.

When it comes to their clients, they promise to streamline processes, train teams, and leverage health information technology to ensure clients operate at maximum efficiency.

Staying ahead of potential problems

It’s a point not lost on James Krolczyk, Lead Software Quality Automation Engineer. In his position, he oversees automation for several products throughout the company, which includes developing, executing, and maintaining automation frameworks or scripts. His manager knew they needed to get UI test automation going. Given the 25+ products that they provide, and the necessity to release bug-free code, it was important to incorporate automation successfully and free up space for manual exploratory testing. James’s job, when he arrived a decade ago, was to try out TestComplete and several competitors to see which one worked the best for their needs. And when it came to completing projects faster, one tool kept consistently finishing first.

TestComplete on top, ten years and counting

Even with the complexity of their applications, they were able to build tests with TestComplete, whereas they couldn’t with other tools they had tried. “I encouraged my team to use whatever tool works well,” said James. The competitor tool they had was very difficult to use to automate certain tests. James had to advocate to their manager that the other tool plus Selenium wasn’t able to penetrate where they needed to go. “With TestComplete, we were able to build out the frameworks for those harder tests.”

Eye on the big picture

“Some people just look at the number of tests and assume that’s all you need to do. That is, they’re only interested in performing multiple tests.” But he confides that it’s the quality of the tests that count. “Test cases should be written with the quality in mind and not the numbers. It’s a challenge with some folks who don’t totally know the point behind testing.”

That’s why, he says, 10 good tests with TestComplete can make strides towards delivering a bug-free product much better than 100 mediocre tests can.

On ease of use: “The learning curve is really high with other tools. Plus it takes more time to develop and debug scripts. You can do it a lot faster with TestComplete. It’s a no-brainer.”

Benefits & results

When asked what the benefit of TestComplete is versus competitor software, James’s answer is swift. “Ease of use.”

“The simple scripting language alone lets you quickly look at the code and understand the issue. As opposed C+, which is great, but could be tricky to figure out.”

The ease of use and intelligent object recognition engine has allowed them to save hours on most projects, while saving days on others. They are now at the stage where they’ve established test automation across almost all products. With so many products at varied release cycles, James says, “TestComplete ultimately provides a better use of the QA team’s time and resources.”

“It’s a no-brainer”

James cites the minimal learning curve of TestComplete as a reason they’ve been able to automate their smoke, regression, and sanity tests, but also sees it as the foundation of driving towards DevOps and continuous testing. “We needed automation and we were able to establish it with TestComplete. And now we’re able to build it out as part of our continuous testing.” Most importantly: it frees QA up to focus on manually testing the new stuff so they can detect issues quicker.

“With TestComplete, the tool offers you so much functionality. Plus there’s so much I haven’t even been able to tap into yet. Fortunately, the online community is a valuable resource where I can learn new things, and pay it forward by posting solutions I’ve come across. Overall, TestComplete makes it really interesting and fun for those who want to play with it.”

Make your automated UI testing automatic quality

Like James, ensure the quality of your application without sacrificing speed or agility with TestComplete, our easy-to-use, GUI test automation tool. Our AI-powered object recognition engine and script or scriptless flexibility is unmatched, letting you test every desktop, web, and mobile application with ease.

To see it in action, get a demo today and learn what you can do.

"TestComplete helps us save a lot of time and maintenance across the board, so we can get our product out the door with fewer bugs."