4 Reasons Why You Should Monitor Your API Transactions With New Multi-Step Monitors in AlertSite
  May 03, 2018

We’re thrilled to announce that we’ve added new Multi-Step API Monitors in AlertSite, empowering you to full visibility into API transactions and understand your user journeys as a whole, rather than just the availability of an API Endpoint. This update builds on AlertSite’s API Monitoring capabilities by making it easier than ever to start monitoring your APIs for performance, availability and functional correctness.  The ability to add new monitors without laboring through scripting new transactions makes it easy for everyone to get up and running quickly, whether you’re an Operations professional, a QA Manager, an Architect, or simply a person trying to understand how your APIs are behaving in the wild. As the API Economy continues to grow and scale, understanding how your APIs interact with each other and other systems, especially for a seamless transaction is becoming more and more important.

Monitoring API Transactions can help your organization in a variety of ways. The top benefits we’ve seen from our customers have been their ability to:

  1. Create Seamless, Omni-channel End-User Experiences
  2. Understand the Health of Your Microservices
  3. Identify Step and Code Level Issues
  4. Reduce Your MTTR

Create Seamless, Omni-Channel End-User Experiences

It’s no surprise that APIs help power most modern day consumer interactions. Whether it’s shopping online, using voice search capabilities, or even simply getting directions on your phone - APIs connect systems. This sounds exponentially understated, but these connections are what make the transformative, innovative user experiences we have today possible.

To provide an exemplary user experience, all the moving parts that make up the experience have to be available, fast, and functioning properly. Consider this, you receive an email for a discount on a hotel for a fantastic, waterside view in Boston for two nights during a specific date range. You click through the email link to book the hotel. The link takes you to the mobile app, where your information is already synced – your exclusive promotion is automatically added, and you can begin looking for a date that suits your schedule. After selecting one that works for you continue to checkout using a new credit card. After validating the card information, your hotel is booked and an email confirmation is sent to you. Easy peasy.

This experience is quite literally built with a foundation of API interactions. Should any of these interactions have been slow or returned the wrong information, there’s a highly probable chance you would have abandoned the process and continued checking your email. If the hotel company is monitoring their API endpoints using a simple up/down capability, they would have an illusion of availability where their APIs are available, but when the APIs are called in a series of transactions they fail.

AlertSite API Monitoring offers comprehensive, actionable insights into everything from availability and authentication, to sequenced API calls that require the passing of variables pulled from the previous API responses. In this scenario, if the hotel chose to monitor their API transactions with AlertSite, their teams would have received actionable alerts with performance and functional correctness data to understand how the APIs are performing and interacting in a series of calls.

Understanding the Health of Your Microservices

Implementing a Microservices Architecture, or microservices, is a great way to retain agility and improve scalability across an organization. However, with so many segmented parts working collaboratively together, it’s paramount to make sure they’re communicating properly.

Microservices, essentially, are set of independently deployable, modular services that work together to provide a seamless experience. Each service provides a unique business capability and communicates with other services through a well-defined, lightweight mechanism. Ensuring that these services are able to interact with one another to deliver the expected results can be achieved by monitoring the API calls that facilitate the communication.

This new release means it’s easier than ever to gain full insight into the APIs you call in sequence, with variables called from previous API responses.  Understanding the health of these APIs gives you insight into the performance of the microservices as a whole, with both an end-user perspective and clarity into the APIs’ availability, performance, and functionality. With a network of over 350 nodes spread across the globe, AlertSite offers unmatched global performance visibility. Our monitoring network spans every continent, so you can understand your end-user experience without any blind spots.

Identify Step and Code Level Issues

Let’s say the hotel began to monitor their API transactions with AlertSite. One day the API process that supports mobile door key happened to be fast and available but was returning the wrong information. Luckily, their API transaction monitor that runs through the mobile door key process catches the functionality failure and immediately alerts the operations team. The hotel had also set an alert preference for that specific error code- stipulating that when that error code is received, the Dev team that works on the mobile app is also alerted.

AlertSite alerts are routed immediately and offer contextual information about the problem, so you’ll be the first to know when your APIs are misbehaving. The alert will specific which node and what run (where and when) the issue took place, what retry options were used to verify the issue, and exactly where the process fell apart. Not only are AlertSite alerts are sent directly from the node, so there’s no latency, but they’re also verified prior to triggering. With retry tests, monitor blackouts, alert routing preferences, and more, AlertSite verifies that the issue is real and gets the alert to the right person. Developers and Operations teams alike leverage these alerts and the information in the AlertSite platform to quickly identify which step broke the process and remediate code level issues.

Reduce MTTR

Collaboratively monitoring the health of your API transactions with AlertSite makes it quick and easy to get issues resolved and get your systems back up and running in no time. Instant, actionable alerts paired with comprehensive monitoring insights arms Ops and Dev teams to resolve issues faster than ever. AlertSite API Transaction monitoring enables teams to

  • Save time triaging alerts – with no false alarms, teams can focus on what matters, when it matters.
  • Route Alerts – only send alerts to teams when the problem is relevant to their responsibilities
  • Isolate problematic locations – with the flexibility to monitor from over 350 nodes across the world as well as both external/public APIs and private APIs, isolating the issue is immediate. There’s no hunting for the needle in the haystack if you monitor with AlertSite.
  • Make data driven decisions, fast – Retry logic, test on demand, and performance data ensures teams can accurately identify the problem and remediate the issue

AlertSite API Monitoring Offers Complete Visibility into API Behavior

To ensure that every end-user experience is phenomenal, and to ensure your business-critical transactions are behaving as expected, monitoring these API interactions is essential.  AlertSite’s global network of monitoring nodes, hybrid deployment false alarm prevention, and robust monitoring capabilities, such as advanced retry logic, competitive benchmarks, and actionable performance insights, make it the most powerful API Monitoring tool on the market today.

Monitoring your APIs doesn’t have to be laborious and difficult. Getting started in AlertSite is simpler than ever, and our unmatched monitoring capabilities make it easy to catch and fix problems before your users are impacted.

Learn to craft a stellar API Monitoring Strategy on May 16th in our Webinar with experts from Nordic APIs and Everbridge! Register today to save your spot.