In 2015, a group of former Salesforce employees discovered a gap in the market for virus protection: Salesforce was not scanning documents for threats. To fill this gap, they created a platform that serves as a centralized source for companies to protect all their enterprise cloud SaaS systems from threats. The platform generated so much success, these former Salesforce employees founded a company in the SaaS space. To test Salesforce effectively, they needed a better solution to meet the demands of their growing company. The company now uses SmartBear tool, TestComplete. TestComplete is a tool that tests packaged applications, like Salesforce, helping scale automated testing efforts and maximize test coverage. The state-of-the-art cybersecurity solution extends the capabilities of Salesforce, specifically scanning files for viruses, malware, and other threats. This helps protect companies from costly, trust-destroying cybersecurity breaches. As the company grew, a managing partner realized a better testing solution was needed.
Domain Expertise Required. Usually.
Domain expertise is hard to find and can be a challenge for smaller companies with limited people. Aware of the struggle to automate Salesforce with Selenium (which requires the aforementioned domain expertise), the managing partner recognized the need for an end-to-end testing solution that was accessible, no matter the skill level. “The thing I like about TestComplete is, regardless of how many people you have, anyone can be a tester,” he said. “I’ve enabled people that never could test before.” He also recognized the benefit in using one tool versus several. “That was another big thing: wanting them to only know one testing tool. If you have a single testing team, you should look at a tool that can go cross-platform too", he said. “Otherwise, you’re going to spend more time teaching your testers multiple tools and having to use multiple tools instead of a single one.” In addition to being compatible with all skill levels, the solution also had to be cost effective for the growing company. “Us being a smaller organization, some of those platform solutions were expensive. That was one of the blockers. I was looking for something that wasn’t expensive and allowed us to grow,” he said.
In Looking for an Easy Solution, Cue TestComplete
Familiar with SmartBear tools, he turned to SmartBear. Specifically the tool TestComplete. TestComplete is a functional UI testing tool that allows users to perform end-to-end testing on desktop, web, mobile and packaged apps. “We were not entirely a Salesforce shop. Our platform consists of two pieces, so I needed the ability to test both of those platforms,” he said. “I needed something that was more comprehensive, that could go on- and off-platform.” Some unique qualities about TestComplete that stood out were:
- Easy to use for non-developers, allowing anyone in the company to be a tester
- Less sensitive to small changes in web applications, making it more reliable
- Ability to test in different environments, including cross-platform testing
- Improved company reputation by reducing the need to defend product issues
- Ability to reuse modules
For him, the ability to reuse modules was a game changer. “I liked how it was modularized. You could create one module and reuse it. That way, I didn’t have to reinvent the wheel every single time,” he said.
Make the Most of Your Time. And Effort.
TestComplete not only simplifies processes through automation, but it also saves teams’ time. “The biggest thing is it saves me lots of time. We are a growing company, and we have limited people, limited time. It’s helped free up time that was not there before,” he said. “We’ve been able to focus on other things, on the product and grow other ways. As I mentioned earlier, people who couldn’t help before can test now.” TestComplete not only saves time but is a reliable tool for Salesforce engineers. By focusing on quality, speed, and automation, TestComplete helps companies improve their image by catching errors before deployment. “Image is everything, especially when gaining trust,” he said. “I’m not constantly having to defend our product issues that we’ve had because we’re able to adequately test now, something we couldn’t do previously without a testing tool in place.”
Reliable Customer Service
In addition to having an exceptional way to create and use tests, he was also impressed by the superior customer service. “A lot of products do similar things, but if you don’t have a company that can support you, you don’t have a company where the people are willing to go that extra mile for you,” he said. Another benefit of using TestComplete is access to the SmartBear online community. This community of customers and experts is a resource to ask questions, find solutions and explore products. “That’s the biggest thing I would tell any customer that wants to look at you guys. Your support is phenomenal. Your people are going the extra mile.”