How Shopify Enhanced Reliability for Over 4 Million Online Stores with BugSnag
Shopify, a leading e-commerce platform serving over 4 million online stores and retail point-of-sale systems worldwide, faced challenges in ensuring application reliability. To address this, Shopify implemented BugSnag, standardizing error monitoring across its developer teams, significantly improving their error detection and resolution processes.
Fast
Enhanced visibility into errors, leading to faster identification and resolution.
Scalable
Standardized error monitoring across 30 developer teams, servicing over 4 million online stores.
Stable
Improved reliability and user experience for Shopify’s extensive customer base.
Approach
- Adopted BugSnag to replace multiple error monitoring tools across their tech stack.
- Integrated BugSnag’s monitoring into existing workflows to provide real-time error detection.
- Utilized BugSnag’s trend analysis to understand and mitigate common error causes
- Implemented spike notifications to quickly identify and address escalating errors.
- Leveraged BugSnag’s multi-language support to cover diverse codebases, including Ruby, JavaScript, Go, and Android
Benefits
- Unified error monitoring process, reducing the complexity of troubleshooting and improving efficiency.
- Significant time savings in identifying and resolving errors, allowing engineers to focus on innovation.
- Improved product quality and user experience due to proactive error management.
- Faster onboarding of new developers with a standardized error monitoring approach.
- Greater confidence in code deployment, resulting in more stable and reliable software releases
"BugSnag surfaces all information in one place, and it tells us exactly what caused the error. There is a lot less search involved with BugSnag, and the overall process of troubleshooting bugs is significantly more pleasant. Overall, BugSnag has helped me become more confident in the code I ship, which in turn helps me ship faster."
— Blake Mesdag, Sr. Developer for Shopify’s CI Infrastructure team