In May 2008, edo Interactive began using AlertSite® DéjàClickTM from SmartBear, an inside-the-browser Web performance monitoring system, to monitor all of their customer-facing sites so they would know first if any issues arose. In addition to the corporate and internal websites, edo Interactive also set up external monitoring of third party partners and APIs that are hosted by the company. If a partner site goes down, or if an individual component on a partner site slows down, it will have a ripple effect on edo’s sites. Being able to identify and remediate issues on partner sites, as well as its own, is crucial to edo’s success, and something it was unable to accomplish in the past.
“As an IT team, we’re held accountable for the uptime of our system,” said Graves. ”Knowing that it is being watched by Alertsite helps us maintain that accountability.”
edo Interactive currently monitors from three of the AlertSite monitoring stations where its customers are concentrated: Washington, D.C.; Chicago; and Los Angeles. The monitors track performance of pages, links, embedded components, embedded objects, and even cursor movements of users on the sites.
“AlertSite is very easy to use and extremely reliable,” said Graves. “I was blown away by the features, many of which are not available with the other products on the market.”
In addition to the performance monitoring, edo Interactive is also using the AlertSite Security Vulnerability ScanTM to examine all Internet-connected devices, ports, routers, and firewalls for overlooked vulnerabilities or system weaknesses that hackers could exploit. The ability to identify real-time security risks gives edo Interactive the peace of mind that comes from knowing their most important online asset, their website, is protected.