BugSnag Adds Real User Monitoring to Production Visibility Platform

  July 18, 2023

SmartBear is excited to announce that BugSnag real user monitoring is now available for all users.

BugSnag's production visibility platform now delivers real-time user data to improve app performance and help you balance roadmap agility with application stability. With this new capability, you can now monitor the performance characteristics of your applications from the perspective of the end user.

Performance monitoring could not be more important in today’s digital landscape:

  • 70% of users will quit an app if it is taking too long to load [Source]
  • 40% of users will switch to a competitor after a frustrating mobile experience [Source]
  • 86% of mobile buyers are willing to pay more for a great customer experience [Source]
BugSnag Performance

Details of BugSnag Real User Monitoring

BugSnag RUM can track:

  • App start time (cold, warm, hot)
  • Screen/view load times
  • Network request timing
  • Custom spans - monitor activity you define
  • Page load times and Web Vitals

Frameworks supported by BugSnag RUM:

  • Web
  • Android
  • iOS
  • Unity
  • React Native & Flutter (coming soon)

Benefits of Real User Monitoring

Quickly Surface Issues – RUM enables organizations to quickly identify performance issues impacting production users – even if they don’t report them. That way, you don’t need to rely on support tickets to be aware of poor end-user experiences.

Monitoring Key Operations – With RUM, engineering teams can monitor start times, screen loads, network requests and any other operation chosen to instrument.

Detailed Actionable Data – Span details are captured and displayed intuitively to show engineers exactly where time was spent in an operation, helping them to get to the heart of the problem as soon as possible. 

Targeted Segmentation – Filter user performance aggregates and graphs to see the characteristics of relevant attributes including device type, OS version, and app release, allowing fine-grained insight into the performance of different cohorts.

Learn more about BugSnag Real User Monitoring

Start a Real User Monitoring trial from the Performance tab of your BugSnag portal and follow the instructions for configuring the SDK.

Read the official press release

Check out our documentation: BugSnag docs › Performance

Register for our upcoming webinar on how real user monitoring can help improve your app’s performance.