To remove the road block in monitoring Flex applications, Revelex tested several website monitoring solutions and found that AlertSite from SmartBear functioned best responding to the challenge of Rich Internet Applications. AlertSite’s private monitoring location, InSite, installed in a matter of minutes, and the external monitoring network was pre-configured.
This allowed the monitoring service to run with full functionality from the very first minute the service was activated. The AlertSite system also offers flexibility for customers that want to adjust the monitoring locations or change the test frequencies, which can run as often as every minute to longer, 120-minute measurement intervals.
As an appliance that provides quick diagnosis of website application slowdowns, errors and performance problems, AlertSite allows clients to deploy their own monitoring location wherever needed. This includes data centers where the technology shortens triage as well as customer locations to understand performance from the customer perspective.
As an example, AlertSite provides SLA monitoring to several companies from the hotel and hospitality industry. Recently, JetBlue leveraged AlertSite to provide optimal customer services for consumers that purchase tickets online instead of using a travel agency or ticket agent. AlertSite serves as an insurance policy in case Internet congestion and traffic causes latency that affects customers who prefer to purchase online rather than through traditional outlets.
Since Revelex has unique needs as a SaaS application used by tens of thousands of users, SmartBear ‘s Flex pricing model is used. Revelex engineers can increase or decrease monitoring frequencies based on the urgency associated with possible outages or slowdowns. “In addition to providing Flex monitoring, which was our primary driver for a new solution, we found AlertSite easier to use than the other monitoring solutions,” Horvath said. “Reports are simple to automate, and AlertSite provides the functionality and automation we need to fulfill client SLAs. The solution also costs less than our previous solution—choosing AlertSite was an easy choice.”
“We monitor the sites of our major clients, which run on the same code as all of our other clients using our six core applications,” Horvath said. “We monitor each application, and if there’s a problem, we can correct it across all client sites.”