Data Collection Policy

Some of SmartBear products include the Error Reporting functionality. When an error occurs in the application you are using, it shows a dialog box asking the user to send information about the error to SmartBear via the Internet. This page explains why the error reports are collected and what data is sent to SmartBear.

Why we collect error reports

Error reports are used to fix issues that occur when users work with our products. They help us find the cause of the problem and fix it faster. The error report data is used for bug fixing only. It is not used for marketing purposes.

How data is sent and stored

The data is sent to SmartBear’s support via e-mail. What data is sent is described below in the section What data is collected. The received error reports are stored on a server with limited access. The format of collected data doesn’t allow a human being to read data, so, the e-mail messages are not encrypted.

Who has access to error report data

SmartBear employees only.

What data is collected

To fix reported issues, we need information about what our application was doing when the problem occurred. The data which is collected by the Error Reporting code is listed below. The user can also specify his (or her) first and last names, e-mail address and the problem description.

Note that the error report data may include personal or confidential information. For example, the memory dump may include your name, part of a file or data you were working with. If you think that an error report contains confidential data, do not send the report.

The collected data can be divided into the following categories:

Your Actions

Data about your recent actions performed with the application:

  • The tasks you were working on.
  • Menus or toolbars you clicked on.
  • Dialogs that were displayed.


Data contained in memory at the time an error occurred:

  • Application instructions that were being executed.
  • Data that was stored by the application temporarily.
  • Applications, services, dynamic link libraries and drivers that were loaded into memory.
  • Full memory dump (Optionally, depending on the error type).

Software and Hardware

  • Information about the operating system, service packs and versions of .NET Frameworks.
  • Keyboard layout and language.
  • Information on the user account that was used to launch the application.
  • Network information: the domain name, DNS, the name of your computer or IP address (if you connect to the Internet via a proxy, it will be the IP address of your proxy server). We do not collect IP addresses on your local network.
  • Information on installed programs and services.
  • Information on hard drive capacity.
  • CPU model and frequency.
  • Information about network cards, printers and display devices connected to your computer.

Screen Image

  • (Optionally) An image of your desktop.