Vice President, Customer Success
As Vice President of Customer Success, Jennifer is responsible for building and growing the customer success management strategy at SmartBear.
She has spent the bulk of her Customer Facing Career at Picis, a division of Optum where she strategically managed large complex hospitals and enterprise health systems. Working in tandem with the sales organization and leadership teams, Jennifer was also a significant contributor to revenue growth and company sales goal attainment. Her expertise also included fostering and growing business through technology while managing customer continuity from the growth of a Boston based start-up company known as Picis and to Optum a 130 billion health, technology, and Services Company.
Through acquisition, with Harris Healthcare, she most recently managed the Enterprise Customer Success Strategy in all aspects of Healthcare Software, from Clinical Management Systems to Analytics. Most recently, she built a Customer Success Program for Harris Healthcare that has been considered best practice across all healthcare pillars of the company throughout North America and Europe.
Jennifer is a graduate of Assumption College and Project Management Certified through Boston University.