Last updated 8/12/2026
SmartBear uses the sub-processors listed below to support the delivery, operation, maintenance, and improvement of its products and related services. The specific sub-processors that may process customer personal data depend on the SmartBear product or service used, the customer’s selected deployment model, applicable product features, and the nature of the services provided. Accordingly, not every sub-processor listed below is used for every SmartBear product, service, or deployment.
For SmartBear Solutions
| Name | Purpose | Location |
| Amazon AWS | Data Hosting | USA, Ireland |
| Microsoft Azure | Data Hosting | USA |
| Amplitude | Product and Usage Analytics. Product Engagement and Messaging | USA |
| Drift | Chat Service | USA |
| Lithium | Community Platform | USA |
| Google, Inc. | Identity Management | USA |
| Okta, Inc. | Data Hosting, Product, Marketing, and Usage Analytics | USA |
| Stripe, Inc. | Payment Processing | USA |
| Snowflake | Data warehouse | USA |
| FiveTran | Data integration | USA |
| LogRocket | Data monitoring | USA |
| Replicated | License Management (On-premise) | USA |
| Atlassian | Project Tracking; Monitoring and incident reporting (StatusPage) | USA, Australia |
| PagerDuty | Incident Management | USA |
For Customer Communication
| Name | Purpose | Location |
| Marketo | Marketing Automation | USA |
| SalesForce | Customer Relationship Management, Business Intelligence & Analytics | USA |
| Slack Technologies, Inc. | Internal and external communications | USA |
| Sigstr, Inc. | Email Signature Marketing | USA |
| Sendgrid, Inc. | Customer Communication | USA |
| Gainsight | Customer Insights | USA |
| Segment.io | Customer analytics | USA |
SmartBear Group Sub-processors
| Name | Purpose | Location |
| SmartBear Ireland Limited | Contracting entity and customer account administration, billing, support, and service delivery for SmartBear customers outside the United States and Canada. | Ireland |
| SmartBear UK Limited | Product development, maintenance, operations, and technical support for SmartBear products and services. | UK |
| SmartBear Software Sp.z.o.o. | Product development, engineering, maintenance, customer care, and technical support for SmartBear products and services. | Poland |
| SmartBear Software India | Product development, DevOps/cloud engineering, maintenance, customer care, and technical support for SmartBear products and services. | India |
| HipTest SAS | Product development, maintenance, operations, and support for the HipTest/CucumberStudio service. | France |
| QMetry India Private Limited | Product development, maintenance, operations, onboarding/implementation, and support for QMetry solutions. | India |