COCC’s testing transformation: A smooth migration to QMetry and Reflect
Watch the full video interview below to hear directly from COCC’s QA team about their move to QMetry and Reflect.
COCC – a leading technology provider for community banks and credit unions – has been a SmartBear customer for years. Their QA organization relied on SmartBear Zephyr Enterprise as its test management foundation, and it served them well. So when they decided to make a change, it wasn’t because something was broken. It was all about preparing their QA organization for what comes next in the AI world. COCC’s development teams were already using AI to accelerate code output, and QA needed tooling built to match that pace. That meant moving to SmartBear QMetry as the system of record for testing and using its new integration with SmartBear Reflect for AI-driven automation so teams could keep test management, automation, and reporting aligned.
In the video above, COCC’s QA leadership walks through why they made the move, what the migration looked like in practice, and what the team has gained since. Here’s what they shared.
The case for AI-ready test management
The pressure COCC felt isn’t unique to them – it’s an industry-wide inflection point.
According to SmartBear’s 2026 Closing the AI Software Quality Gap study, 93% of organizations have already adopted AI coding tools. More code is being written faster than at any point in the history of software – and testing infrastructure is struggling to keep up.
The data tells a clear story:
- 70% of software experts say application quality has already degraded due to AI-accelerated development, with 60% reporting quality issues in the past year as development outpaces testing.
- 68% are concerned that faster AI development will create testing bottlenecks.
- 97% of respondents plan to increase their testing investments in 2026.
The direction is clear: testing infrastructure must evolve to match the speed and volume of AI-assisted development. That means adopting platforms built for this moment – not retrofitting tools designed for a different era.
The customer story: COCC’s move to QMetry and Reflect
COCC’s rationale for migrating to the QMetry and Reflect integration was straightforward: their development teams were using AI to ship more code, faster – and the testing org needed to match that velocity. QMetry gave them the test management foundation, while Reflect helped extend that foundation into automated testing workflows.
“AI is huge in testing right now. COCC is using it to produce more code quicker, which means that testing teams need to step up and test more code quicker. We migrated to QMetry for a lot of its AI capabilities. That’s where a lot of focus in the industry currently is – it’s what we need to leverage to make our processes as efficient as they can be.”
One source of truth – and AI to keep it clean. Before the migration, a persistent challenge for COCC was the risk of duplicated test work across teams. With QMetry providing a centralized, single source of truth – and AI actively checking test cases for similarity – that problem is now addressed systematically.
This is exactly what QMetry is built to do. As the testing system of record for AI-driven development, QMetry centralizes test cases, execution results, and traceability – giving full visibility across both human and agent-driven workflows. Its AI capabilities surface duplicate and flaky tests before they compound, auto-generate test cases in seconds rather than hours, and deliver predictive coverage recommendations and real-time insights that help teams spot gaps and anomalies proactively.
When paired with Reflect, that foundation becomes a complete, connected workflow. Automated test suites and execution results sync into QMetry alongside manual and CI/CD-driven testing, helping teams better understand coverage, identify risk, and make reliable release decisions from one connected workflow. COCC can now create automated tests more easily, embed them directly into development pipelines, and tighten feedback loops – all while keeping every result centralized and visible.
QMetry combines SmartBear AI, built-in governance, and agent-ready workflows in a single platform – enabling teams to accelerate testing while maintaining the control, traceability, and auditability that enterprise QA demands. For COCC, the migration onto the QMetry and Reflect integration establishes an infrastructure for a faster, more reliable approach to quality that scales.
Seamless migration: A weekend, not a lengthy crisis
COCC leadership set a firm target: migration completed by end of 2025. The cutover landed in the middle of December, coinciding with COCC’s heaviest regression cycle of the year. For any QA team, that’s a high-stakes window to execute a platform change.
SmartBear’s Professional Services team made it a non-event.
“It happened over the weekend, so our analysts were able to complete their work and log out on Friday in Zephyr Enterprise, and they logged in on Monday and were able to pick up where they left off. Regression finished on time – which was the biggest concern with the migration in that timing.”
Zero disruption to an active regression cycle. It’s the result of a migration methodology purpose-built to protect delivery continuity. SmartBear’s Professional Services team works directly with customers to scope, plan, execute, and validate every migration. Data integrity, workflow continuity, and team readiness are all confirmed before a single analyst is asked to log in on Monday morning.
What this means for your team
COCC’s experience is a practical proof point for QA and DevOps leaders evaluating their own test management posture. The questions worth asking:
- Is your current platform built to scale with AI-generated code?
- Do your teams have a single, authoritative source of truth for test assets?
- Can you confidently identify and eliminate duplicated test effort across teams?
- If you needed to migrate today, could you do it without disrupting an active release cycle?
The integrity of software in the AI era depends on tooling that operates at AI speed and scale. QMetry and Reflect are built for exactly that. As COCC’s experience shows, getting there doesn’t have to be a disruption. It can be a weekend.
Ready to see what QMetry can do for your team? Request a demo or talk to our Professional Services team about what a migration looks like for your organization.