The RAC Transforms Testing with Zephyr AI Automation

Results

• Time Savings

  Reduced regression testing cycles from 90 minutes to just 20 minutes—freeing up testers to focus on more complex scenarios and new functionality development.

• Improved Accessibility for Non-Technical Staff

  Empowered digital testers with little to no coding knowledge to create sophisticated automated test suites without technical barriers.

• Enhanced Test Reliability

  Eliminated dependency on fragile locators that frequently broke with software updates, creating more stable automated test suites.

The Opportunity

As a leading provider of breakdown assistance, mobile serving and repairs, and motor insurance products, the RAC relies on its digital platforms to provide complete peace of mind for drivers.

With continuous development and frequent releases, the motoring services company needed a more efficient approach to regression testing. Previous attempts with browser plugins like Firefox Selenium and Katalon Recorder created automation that was difficult to maintain as applications evolved.

Their testing team needed an automation solution that would keep up with those evolving applications. They also needed an interface that's more intuitive than browser plugins. Also, it had to be integrated with Jira. Hence, they had to choose a sustainable solution to create and maintain automated regression tests. This move transformed how they approached automation.

Approach

• Chose Zephyr for its AI-powered no-code automation capabilities and natural language command support
• Started with creating a core regression suite to replace manual processes
• Leveraged the platform's ability to record and playback tests for troubleshooting and refinement
• Demonstrated success to management, leading to broader adoption plans across multiple teams

Benefits

The RAC transformed regression testing from manual processes to efficient automation using AI. The testing team eliminated dependence on fragile locators that broke with application updates. By reducing testing cycles from 90 minutes to 20 minutes, teams could focus on exploring new functionality rather than repetitive tasks. Non-technical testers could create sophisticated automation without coding knowledge, expanding test automation across the organization.