Cricket Australia Scores Big with Zephyr and Jira

Results

• Enhanced Visibility Across Teams

  Consolidated all test cases and results in one platform, giving stakeholders instant visibility into testing progress without manual tracking or updates.

• Improved Release Confidence

  Empowered product managers to make informed release decisions based on comprehensive test data rather than relying on limited information.

• Standardized Testing Processes

  Implemented consistent testing methodologies across multiple teams and vendors, improving quality and eliminating duplicated efforts.

The Problem

Cricket Australia, the governing body for professional and amateur cricket in Australia, found themselves on a sticky wicket with their testing processes. Their extensive digital ecosystem—spanning apps, web services, registration systems, and live streaming platforms—required robust testing to ensure reliability for fans, players, and administrators nationwide.

Multiple suppliers handled development and testing while Cricket Australia struggled with limited visibility into test coverage and results. Test cases were written inconsistently across teams, with results often stored in local spreadsheets that weren’t accessible on demand. This fragmented approach lacked traceability and created unnecessary delays as project managers struggled to get a clear picture of quality across projects.

Their testing team needed a solution that would centralize test management, integrate with Jira where all development tasks were managed, and scale to support future automation initiatives. They also needed to standardize testing processes across all teams to ensure consistent quality.

Approach

• Selected Zephyr for its seamless Jira integration and comprehensive test visibility capabilities
• Established standardized processes ensuring all teams would use Zephyr consistently
• Implemented a review workflow allowing testers to submit draft test cases for team approval
• Leveraged reusability features to eliminate duplicate test case creation across teams
• Conducted proof of concept demonstrating significant time savings through system consolidation

Benefits

Cricket Australia transformed their test management approach from fragmented, manual processes to a streamlined, centralized system. The testing team eliminated dependence on scattered, locally stored test results that were difficult to access. Consolidating all test management within Jira gave them immediate visibility into testing progress across all teams and vendors without additional work.

Non-technical product managers could now confidently authorize releases based on comprehensive test results rather than “shooting in the dark.” The ability to map defects directly to requirements provided valuable traceability that was previously missing. Teams could see what test cases other teams had implemented, fostering collaboration and knowledge sharing while reducing duplicated efforts.