Capgemini accelerates restaurant client’s POS releases with AI-powered test automation

Results

• 50% reduction in manual test time

  Freed testers to focus on more complex scenarios.

• 20% faster release cycles

  For payment integrations, loyalty programs, and UI enhancements.

• Empowered teams

  To create automated tests without coding knowledge.

The Problem

Capgemini’s automation team was responsible for ensuring seamless performance of point-of-sale (POS) systems for a major quick-service restaurant chain operating across the U.S. The team had to manually test critical functionalities, like order processing, payment integration, and user interface responsiveness.

The complexity and volume of transactions that the POS systems handled required a more efficient, scalable approach to testing. Manual regression testing across a variety of POS configurations was time-consuming and often delayed release cycles.

The team needed an automation solution that accelerated delivery of highquality POS systems without requiring advanced technical expertise. It had to allow non-technical members, including business analysts and restaurant operations experts, to contribute to testing efforts.

Approach

• Adopted Zephyr to automate end-to-end testing for multiple POS workflows.
• Automated testing of order placement, payment processing, and loyalty program integration.
• Integrated with the CI/CD pipeline to trigger tests as new POS updates are committed.
• Enabled business analysts and operations teams to design and execute automated tests.

Benefits

Capgemini transformed POS testing using AI-powered no-code automation from Zephyr. The team automated workflows, including order placement, payment processing, and loyalty program integration. Comprehensive regression tests validated every transaction flow across multiple use cases – everything from order input to final receipt generation.

Manual testing time dropped by over 50% and release cycles accelerated by 20%. Business analysts and restaurant operations experts could contribute directly to test creation. For example, a business analyst automated tests for integrating a new loyalty program into the POS system.

CI/CD integration triggered automated tests whenever new POS updates were committed. When new payment integrations were added, tests automatically verified payment gateway compatibility, receipt generation, and transaction accuracy. Real-time feedback allowed developers to quickly address issues, minimizing the risk of disruptions to restaurant operations.