Leading furniture corporation refines testing with Zephyr

For over 100 years, Badcock Home Furnishings has supplied high-quality furniture to residents in the southeastern United States. Today, the W.S. Badcock Corporation has more than 300 stores spanning eight states and serving a vast number of customers. With an operation of that scale, ensuring that everything from consumer-facing websites to ERP and supply chain management software functions properly is absolutely critical to maintaining a healthy business. In Badcock’s case, the organization’s in-house, back-end Web applications ran the gamut from accounting and legal to advertising. A major part of that effort was running a reliable software quality assurance team with the ability to identify defects and help correct them without delay.

Spreadsheets present test management challenges

Considering that the Badcock had a rapid release schedule, where the project teams released new updates for as many as a dozen applications every two weeks, they began to feel the growing pains of using a combination of spreadsheets and docs to manage multiple projects in parallel. According to Badcock business analyst Brock Fleming, the organization relied on an Excel spreadsheet to track various aspects of the testing process, including tracking test results.

This spreadsheet-based method made it difficult for members across the company to stay in sync on QA progress. Fleming noted that individual analysts and testers often had their own spreadsheets set up, which resulted in various employees viewing different versions of QA activity, files being misplaced and constant searching for testing history.

Transitioning to a more sophisticated solution

To streamline QA efforts and provide greater oversight across the entire software development and testing process, Badcock chose to implement a sophisticated test management system. When searching for the right solution, the company placed a great deal of focus on ease-of-use. An unwieldy platform would not simplify QA processes, only complicate them. Because Badcock already had Jira in place to support testers, a solution that integrated seamlessly with the software was ideal. Upon running a free 30 day evaluation of Zephyr, Badcock officials had found their solution. Going beyond simply integrating with Jira, Zephyr actually runs within the program, offering the exact same look and feel. According to Fleming, the combination of Zephyr’s integration capabilities, easy-to-use interface and competitive pricing plan added up to an obvious solution.

With Zephyr, every relevant member of the QA process, from testers to managers, can view the progress of a given project in the same terms. Misplaced files, multiple versions of the truth and endlessly searching for test assets were eliminated.

With Zephyr, it allowed us to have all the stuff in one place, Now we have an archived version. It makes searching for old test cases a lot easier. It makes duplicating test cases a lot easier, or coding it. It pretty much brought organization to an unorganized process

The advantages of switching to Zephyr

Overall, by switching from an unresponsive spreadsheet to a sophisticated test management system, Badcock was able to eliminate many of the issues that frustrated its project team and enhanced and simplified the entire testing process. Fleming noted that the ease- of-use offered by Zephyr has freed up a great deal of time for testers that would have otherwise been spent managing spreadsheets. Furthermore, communication and collaboration between developers and testers have been streamlined, reducing the frequency of back-and-forth emails between teams. Ultimately, Zephyr has proven to be a major facilitator of saved time and resources for the company, as it has helped address the issues that prevented QA teams from reaching their full potential.