SmartBear, a leading provider of software quality and visibility solutions, is hosting itag’s Customer Success Forum with the session, “Customer Success in SMEs: Best Practices & Challenges,” at SmartBear in Galway on Wednesday, April 2, 2025. The event will explore expert insights on driving customer success within small and medium-sized enterprises, along with real-world challenges and practical strategies to overcome them. itag is a non-profit tech association that develops technology innovation along the AtlanTec Gateway. 

WHAT: itag’s Customer Success Forum hosted at SmartBear Galway 

WHEN: Wednesday, April 2, 2025, 10:00 a.m. – 12:00 p.m. IST 

WHERE: SmartBear, Mayoralty House, Flood Street, Galway, H91 P8PR, Ireland 

Customer success is a central focus at SmartBear, guiding innovation, shaping product direction, and fostering meaningful engagement with users. As part of its ongoing commitment to customer success in small and medium-sized enterprises (SMEs), SmartBear invests in initiatives that spotlight real-world experiences and elevate the voices of its users. From its Customer Advisory Board to Customer Awards Program, SmartBear ensures that customer insights play a central role in its solutions and strategy. 

The event will feature a panel discussion moderated by Michelle Kenny, Director of Customer Success. Attendees will hear from CS leaders across a spectrum of Galway-based software companies, including Jelena Djeric, Head of Customer Success at Ex Ordo; Gosia Fitzgerald, Co-Founder & CFO at OnePageCRM; Sean Heneghan, Chief Customer Officer at Channel Mechanics; Catherine McGrath, Director Customer Success at TitanHQ. Beyond the main content, this event offers meaningful networking opportunities for CS professionals and business leaders in Ireland’s west coast. 

SmartBear was recently shortlisted in multiple categories in the 2025 itag Excellence Awards, including Enterprise of the Year and Diversity Excellence. Florence Higgins, VP of International Sales (EMEA & APAC) at SmartBear was shortlisted for the Industry Leadership Award.  

Earlier this month, Joe Joyce, Solutions Architect at SmartBear in Galway, earned a Gold Award for Sales Engineer of the Year in the 19th annual Stevie Awards for Sales & Customer Service.  

To register for itag’s Customer Success Forum at SmartBear, go to: 

https://itag.ie/events/itags-customer-success-forum-customer-success-in-smes-best-practices-challenges/