Retail Benchmarks

Week of Monday, 01/30/2012 through Sunday, 02/05/2012

Show Detail Data (Including Stability)

Elapsed time for all objects including images, JavaScript, Flash and third party objects. Collected from geographically dispersed locations and aggregated.

Measure includes accessibility from multiple global locations. Complete page must be rendered in less than 60 seconds without error.

All other products, services and company names mentioned herein may be trademarks or registered trademarks of their respective owners.

Response Time (seconds)

Measures how quickly the home page is presented, in seconds.

Rank	Site	Response Time (seconds)	Rank Last Week
1	Avon	1.14	1
2	JCPenney	1.65	2
3	Macys	1.99	4
4	Apple Store	2.09	7
5	Dell	2.10	3
6	Peapod	2.45	5
7	Saks Fifth Avenue	2.58	6
8	Best Buy	2.73	9
9	Amway	2.82	11
9	Tiger Direct	2.82	8
11	QVC	2.85	13
12	Office Depot	2.95	12
13	Scholastic	3.04	15
14	Kohls	3.24	10
14	PC Connection	3.24	14
16	Overstock	3.36	18
17	Office Max	3.50	17
18	J.Crew	3.54	16
19	Cabelas	3.56	21
20	HP Shopping	3.73	19
21	Williams-Sonoma	3.82	20
22	Blockbuster	3.83	23
23	Drugstore.com	3.96	24
24	Amazon	3.99	26
25	CDW	4.16	22
26	Symantec Store	4.21	25
27	Victorias Secret	4.32	30
28	L.L.Bean	4.53	27
29	Redcats	4.59	37
30	Sears	4.70	28
31	Vistaprint	4.94	32
32	Walmart	5.06	33
	Benchmark Average	5.21
33	Musicians Friend	5.52	29
34	Costco	5.57	35
35	SonyStyle.com	5.98	34
36	Staples	6.02	36
37	ToysRUs	6.48	40
38	Nike	6.49	39
39	HSN	6.82	38
40	The Home Depot	7.14	44
41	Netflix	7.50	31
42	Buy.com	7.63	42
43	Neiman Marcus	7.99	46
44	Barnes&Noble	8.17	45
44	Target	8.17	43
46	1-800 Flowers.com	9.06	41
47	Gap	11.04	47
48	Newegg	14.26	48
49	Grainger	14.53	49
50	Nordstrom	14.69	50

Percent Available

Measures percent of time website is accessible by users.

Rank	Site	Percent Available	Rank Last Week
1	Amazon	100.00	1
1	Apple Store	100.00	1
1	Avon	100.00	1
1	Office Max	100.00	24
1	Redcats	100.00	1
1	Tiger Direct	100.00	46
7	Newegg	99.93	1
7	Dell	99.93	1
7	Macys	99.93	1
7	Target	99.93	1
7	CDW	99.93	24
7	J.Crew	99.93	36
7	Walmart	99.93	1
7	Williams-Sonoma	99.93	1
7	Best Buy	99.93	1
7	Blockbuster	99.93	28
7	Buy.com	99.93	1
7	Gap	99.93	1
7	Cabelas	99.93	1
7	Costco	99.93	1
21	Neiman Marcus	99.87	45
21	HP Shopping	99.87	1
21	Office Depot	99.87	1
21	Amway	99.87	1
21	Nordstrom	99.87	43
21	Saks Fifth Avenue	99.87	24
21	Sears	99.87	1
21	Vistaprint	99.87	24
21	SonyStyle.com	99.87	28
21	QVC	99.87	47
21	Staples	99.87	1
32	HSN	99.80	39
32	Nike	99.80	28
32	Drugstore.com	99.80	40
32	Peapod	99.80	44
32	PC Connection	99.80	28
37	Kohls	99.73	28
37	L.L.Bean	99.73	36
37	1-800 Flowers.com	99.73	41
40	Barnes&Noble	99.67	28
41	ToysRUs	99.54	41
42	Symantec Store	99.47	1
43	JCPenney	99.40	28
	Benchmark Average	99.08
44	Grainger	99.07	1
45	Victorias Secret	99.01	28
46	Netflix	96.42	1
47	Scholastic	94.22	48
48	Musicians Friend	91.64	50
49	Overstock	91.62	49
50	The Home Depot	88.13	36

Stability (Standard Deviation)

Measures consistency and uniformity of customer experience.

Rank	Site	Stability (Standard Deviation)	Rank Last Week
1	Amway	1.10	3
2	Apple Store	1.30	7
3	Avon	1.58	1
4	JCPenney	1.60	18
5	Office Depot	1.72	6
6	Dell	1.89	2
7	Best Buy	2.22	23
8	Saks Fifth Avenue	2.24	5
9	Overstock	2.25	16
9	Cabelas	2.25	24
11	Macys	2.27	4
12	Amazon	2.43	31
13	Nordstrom	2.46	25
14	PC Connection	2.53	12
15	QVC	2.56	19
16	Tiger Direct	2.63	12
17	HP Shopping	2.65	20
18	Office Max	2.67	9
19	Gap	2.68	10
20	Neiman Marcus	2.70	47
21	Williams-Sonoma	2.71	32
22	Drugstore.com	2.78	33
23	Vistaprint	2.85	34
24	Redcats	2.86	16
24	Peapod	2.86	14
26	L.L.Bean	2.87	28
27	J.Crew	3.01	29
28	Blockbuster	3.06	39
	Benchmark Average	3.11
29	Walmart	3.12	22
30	Kohls	3.16	14
31	CDW	3.19	8
32	Victorias Secret	3.22	37
33	Grainger	3.23	21
34	Scholastic	3.26	46
34	Symantec Store	3.26	30
36	SonyStyle.com	3.28	38
37	Sears	3.36	26
38	Newegg	3.65	36
39	Staples	3.85	35
40	Barnes&Noble	4.00	42
41	HSN	4.06	48
42	ToysRUs	4.10	45
43	Target	4.15	41
44	The Home Depot	4.16	42
45	Nike	4.21	49
46	Musicians Friend	4.24	27
47	Buy.com	4.53	44
48	1-800 Flowers.com	4.98	40
49	Costco	5.46	50
50	Netflix	8.49	11