Retail Benchmarks

Week of Monday, 01/23/2012 through Sunday, 01/29/2012

Show Detail Data (Including Stability)

Elapsed time for all objects including images, JavaScript, Flash and third party objects. Collected from geographically dispersed locations and aggregated.

Measure includes accessibility from multiple global locations. Complete page must be rendered in less than 60 seconds without error.

All other products, services and company names mentioned herein may be trademarks or registered trademarks of their respective owners.

Response Time (seconds)

Measures how quickly the home page is presented, in seconds.

Rank	Site	Response Time (seconds)	Rank Last Week
1	Avon	1.04	1
2	JCPenney	1.76	2
3	Dell	1.85	3
4	Macys	2.06	4
5	Peapod	2.28	5
6	Saks Fifth Avenue	2.37	6
7	Apple Store	2.52	12
8	Tiger Direct	2.62	9
9	Best Buy	2.67	8
10	Kohls	2.68	7
11	Amway	2.76	11
12	Office Depot	2.86	17
13	QVC	2.95	10
14	PC Connection	3.02	13
15	Scholastic	3.09	13
16	J.Crew	3.12	15
17	Office Max	3.15	16
18	Overstock	3.24	18
19	HP Shopping	3.42	20
20	Williams-Sonoma	3.56	19
21	Cabelas	3.65	21
22	CDW	3.70	23
23	Blockbuster	3.71	22
24	Drugstore.com	3.79	26
25	Symantec Store	3.87	25
26	Amazon	3.89	27
27	L.L.Bean	3.94	24
28	Sears	4.28	28
29	Musicians Friend	4.51	32
30	Victorias Secret	4.53	33
31	Netflix	4.77	31
32	Vistaprint	4.80	30
	Benchmark Average	5.01
33	Walmart	5.51	34
34	SonyStyle.com	5.63	35
35	Costco	5.75	29
36	Staples	5.89	37
37	Redcats	6.39	40
38	HSN	6.64	39
39	Nike	6.69	38
40	ToysRUs	6.72	36
41	1-800 Flowers.com	7.14	42
42	Buy.com	7.39	41
43	Target	7.71	43
44	The Home Depot	8.18	47
45	Barnes&Noble	8.36	44
46	Neiman Marcus	8.55	45
47	Gap	8.99	46
48	Newegg	13.71	48
49	Grainger	14.24	49
50	Nordstrom	14.47	50

Percent Available

Measures percent of time website is accessible by users.

Rank	Site	Percent Available	Rank Last Week
1	Amazon	100.00	33
1	Amway	100.00	1
1	Apple Store	100.00	1
1	Avon	100.00	1
1	Best Buy	100.00	1
1	Buy.com	100.00	40
1	Cabelas	100.00	1
1	Costco	100.00	22
1	Dell	100.00	1
1	Gap	100.00	22
1	Grainger	100.00	43
1	HP Shopping	100.00	22
1	Macys	100.00	1
1	Netflix	100.00	22
1	Newegg	100.00	45
1	Office Depot	100.00	1
1	Redcats	100.00	1
1	Sears	100.00	45
1	Staples	100.00	1
1	Symantec Store	100.00	38
1	Target	100.00	1
1	Walmart	100.00	22
1	Williams-Sonoma	100.00	1
24	CDW	99.93	48
24	Saks Fifth Avenue	99.93	22
24	Vistaprint	99.93	1
24	Office Max	99.93	22
28	Barnes&Noble	99.87	1
28	Blockbuster	99.87	33
28	JCPenney	99.87	22
28	Kohls	99.87	1
28	Victorias Secret	99.87	33
28	Nike	99.87	1
28	PC Connection	99.87	42
28	SonyStyle.com	99.87	22
36	J.Crew	99.80	38
36	L.L.Bean	99.80	1
36	The Home Depot	99.80	33
39	HSN	99.74	40
40	Drugstore.com	99.67	1
41	ToysRUs	99.60	47
41	1-800 Flowers.com	99.60	44
43	Nordstrom	99.34	1
	Benchmark Average	99.24
44	Peapod	99.21	33
45	Neiman Marcus	98.74	22
46	Tiger Direct	96.48	22
47	QVC	95.15	1
48	Scholastic	94.51	49
49	Overstock	91.63	50
50	Musicians Friend	90.41	1

Stability (Standard Deviation)

Measures consistency and uniformity of customer experience.

Rank	Site	Stability (Standard Deviation)	Rank Last Week
1	Avon	0.59	1
2	Dell	0.97	2
3	Amway	1.03	5
4	Macys	1.30	7
5	Saks Fifth Avenue	1.48	15
6	Office Depot	1.51	36
7	Apple Store	1.57	13
8	CDW	1.73	27
9	Office Max	1.79	8
10	Gap	1.81	28
11	Netflix	1.83	22
12	PC Connection	1.87	25
12	Tiger Direct	1.87	6
14	Peapod	1.88	12
14	Kohls	1.88	17
16	Redcats	1.91	11
16	Overstock	1.91	14
18	JCPenney	1.94	3
19	QVC	2.02	9
20	HP Shopping	2.06	30
21	Grainger	2.08	16
22	Walmart	2.10	24
23	Best Buy	2.22	9
24	Cabelas	2.25	25
25	Nordstrom	2.26	4
26	Sears	2.27	34
27	Musicians Friend	2.35	41
28	L.L.Bean	2.41	32
29	J.Crew	2.42	31
30	Symantec Store	2.45	20
31	Amazon	2.48	21
32	Williams-Sonoma	2.50	18
33	Drugstore.com	2.51	22
	Benchmark Average	2.59
34	Vistaprint	2.65	19
35	Staples	2.92	33
36	Newegg	2.96	39
37	Victorias Secret	2.98	35
38	SonyStyle.com	3.01	43
39	Blockbuster	3.03	36
40	1-800 Flowers.com	3.29	47
41	Target	3.41	50
42	Barnes&Noble	3.79	44
42	The Home Depot	3.79	48
44	Buy.com	3.88	40
45	ToysRUs	3.95	42
46	Scholastic	4.19	38
47	Neiman Marcus	4.30	45
48	HSN	4.43	49
49	Nike	6.49	46
50	Costco	7.06	29