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Website Performance Benchmarks

Retail Top 50

Week of Monday, 05/07/2012 through Sunday, 05/13/2012

Show Detail Data (Including Stability)

Elapsed time for all objects including images, JavaScript, Flash and third party objects. Collected from geographically dispersed locations and aggregated.

Measure includes accessibility from multiple global locations. Complete page must be rendered in less than 60 seconds without error.

All other products, services and company names mentioned herein may be trademarks or registered trademarks of their respective owners.

Response Time (seconds)

Measures how quickly the home page is presented, in seconds.

Rank	Site	Response Time (seconds)	Rank Last Week
1	Avon	1.06	1
2	Peapod	1.72	2
3	Dell	2.04	3
4	Macys	2.36	7
5	JCPenney	2.39	5
6	Saks Fifth Avenue	2.40	6
7	Scholastic	2.49	4
8	Apple Store	2.53	8
9	Kohls	2.55	9
10	Best Buy	2.67	9
11	J.Crew	2.82	11
12	Office Max	2.98	14
13	Amway	2.99	12
14	Nordstrom	3.20	24
15	Netflix	3.32	21
16	Cabelas	3.41	16
17	Overstock	3.42	13
18	PC Connection	3.56	19
19	Symantec Store	3.57	15
20	HP Shopping	3.61	18
21	CDW	3.70	21
22	Office Depot	3.75	20
23	Musicians Friend	4.01	25
24	Redcats	4.03	26
25	Drugstore.com	4.09	32
26	Costco	4.10	27
27	Nike	4.24	28
28	QVC	4.31	17
	Benchmark Average	4.32
29	Amazon	4.34	29
30	The Home Depot	4.37	29
31	L.L.Bean	4.39	29
31	Sears	4.39	36
33	Victorias Secret	4.50	33
34	Tiger Direct	4.53	23
35	Williams-Sonoma	4.54	34
36	Vistaprint	4.78	38
37	SonyStyle.com	4.97	35
38	Grainger	5.16	37
39	Staples	5.21	39
40	Walmart	5.28	40
41	HSN	5.70	42
42	Blockbuster	5.93	45
43	ToysRUs	6.02	41
44	Target	6.34	44
45	Neiman Marcus	6.58	43
46	Gap	7.46	48
47	Newegg	7.50	47
48	Barnes&Noble	8.14	49
49	Buy.com	8.30	46
50	1-800 Flowers.com	10.03	50

Percent Available

Measures percent of time website is accessible by users.

Rank	Site	Percent Available	Rank Last Week
1	Dell	100.00	18
2	Cabelas	99.93	1
2	Avon	99.93	1
2	Symantec Store	99.93	18
2	Apple Store	99.93	18
6	Best Buy	99.80	1
7	The Home Depot	99.74	1
8	Amway	99.67	44
8	Blockbuster	99.67	41
10	Macys	99.60	31
10	Kohls	99.60	1
10	Netflix	99.60	18
10	Redcats	99.60	18
14	Saks Fifth Avenue	99.54	1
14	CDW	99.54	1
14	Newegg	99.54	1
14	Nike	99.54	18
14	PC Connection	99.54	40
14	QVC	99.54	1
14	Walmart	99.54	1
21	J.Crew	99.53	31
21	SonyStyle.com	99.53	37
21	Staples	99.53	1
24	Amazon	99.47	18
24	Costco	99.47	1
24	Drugstore.com	99.47	18
24	HSN	99.47	18
24	Nordstrom	99.47	37
24	Target	99.47	31
24	ToysRUs	99.47	18
24	JCPenney	99.47	45
24	Victorias Secret	99.47	1
33	Office Max	99.41	18
34	Barnes&Noble	99.40	1
34	Grainger	99.40	1
34	L.L.Bean	99.40	31
34	Neiman Marcus	99.40	39
34	Office Depot	99.40	47
34	Gap	99.40	18
40	Tiger Direct	99.34	31
41	Sears	99.27	1
41	Peapod	99.27	18
43	Williams-Sonoma	99.21	42
44	Vistaprint	98.94	43
	Benchmark Average	98.05
45	1-800 Flowers.com	97.69	46
46	Scholastic	93.78	48
47	Overstock	92.42	1
48	Musicians Friend	91.53	49
49	Buy.com	91.14	50
50	HP Shopping	56.61	31

Stability (Standard Deviation)

Measures consistency and uniformity of customer experience.

Rank	Site	Stability (Standard Deviation)	Rank Last Week
1	Avon	0.61	1
2	Kohls	1.26	2
3	Apple Store	1.32	8
4	Office Max	1.37	13
4	Dell	1.37	4
6	Cabelas	1.44	3
7	J.Crew	1.49	17
8	Macys	1.66	10
9	JCPenney	1.70	6
10	Best Buy	1.81	5
11	Symantec Store	1.83	14
12	Saks Fifth Avenue	1.84	7
13	Musicians Friend	1.89	12
13	Overstock	1.89	9
15	PC Connection	2.04	15
16	Costco	2.05	20
17	Walmart	2.12	22
18	L.L.Bean	2.13	37
19	Peapod	2.16	27
20	Drugstore.com	2.26	28
21	Neiman Marcus	2.28	23
22	SonyStyle.com	2.36	25
23	The Home Depot	2.37	19
24	Nordstrom	2.42	46
25	Gap	2.47	32
26	HP Shopping	2.51	24
27	Staples	2.55	39
28	Williams-Sonoma	2.57	39
29	Netflix	2.58	11
30	Nike	2.65	18
	Benchmark Average	2.66
31	Vistaprint	2.76	35
32	Office Depot	2.79	21
33	CDW	2.81	31
34	Newegg	2.88	45
35	Sears	3.00	44
36	QVC	3.07	30
37	Amazon	3.11	26
38	Scholastic	3.20	16
39	Redcats	3.21	29
40	Grainger	3.27	41
41	Amway	3.51	33
42	Target	3.52	42
43	HSN	3.53	48
44	ToysRUs	3.76	38
45	Victorias Secret	3.88	34
46	Barnes&Noble	4.32	43
47	Tiger Direct	4.54	36
48	Buy.com	5.32	47
49	Blockbuster	5.35	49
50	1-800 Flowers.com	6.22	50

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Website Performance Benchmarks

Retail Top 50