Gold Support
Strategic Support to Power Your Enterprise Goals
Get dedicated resources, executive-level insights, and expert guidance to maximize Insight Hub’s value across your organization
Your trusted advisors
Proactive & strategic guidance
Our experts partner with you to create a Mutual Success Plan tailored to your unique goals. We provide proactive guidance to support your evolving business needs and ensure long-term performance of your app.
- Regular check-ins with your dedicated Customer Success manager
- Continuous learning and education, including best practices for improving workflows
- Proactive strategies to maintain app stability and performance
White-Glove service
Seamless, Tailored Onboarding
We walk you through a smooth onboarding flow that accommodates your unique needs. Get comprehensive, step-by-step guidance for a smooth transition, ensuring every stage of onboarding is tailored to your needs for maximum efficiency and rapid time-to-value. Our team provides organizational continuity, aligning our capabilities with your objectives for impactful, ongoing collaboration.
- Custom demos and use-case-specific training
- Step-by-step onboarding support
- Strategic flexibility for unique requirements
In-depth expertise
Expert insights for the Enterprise
Our experts deliver tailored recommendations and insights for enterprise-grade dashboard optimization. With a focus on collaboration, we ensure that our solutions are mapped precisely to your use cases, so your team is equipped to scale effectively.
- Personalized recommendations based on project type, software languages, and business goals
- Best practices for error reporting and dashboard optimization
- Training aligned with your strategic objectives
Support plan comparison
Response Time SLA: Outages
(16 x 5)*
(24 x 7)
Response Time: Priority Issues
Communications
Onboarding
training workshops, & quarterly business reviews
Uptime SLA
*1am to 5pm PST
**in any calendar month
Mercado Libre grows mobile market share by 50% while achieving a 99.93% stability score with Insight Hub.
“We use Insight Hub because we know how to use it, and we trust it, which is most important. We can trust that what we see is what is happening.”
—Nahuel Barrios, Engineering Manager, Mercado Libre
Yelp achieves a 99.98% stability target using Insight Hub to improve mobile app stability.
“Over the years, we've communicated a lot with the Insight Hub team, and a lot of our feedback has been addressed.”
—Antonio Niñirola, Engineering Manager, Yelp
Square staff mobile engineer says Insight Hub Timeline view is like gold.
“What they bring to the table is extensive around things like custom indexing, filtering, and searching. It’s a game changer.”
—PY Ricau, Staff Engineer, Square
Shopify uses Insight Hub across 30 developer teams to service over 377,000 online stores.
“Overall, Insight Hub has helped me become more confident in the code I ship, which in turn helps me ship faster.”
—Blake Mesdag, Senior Developer, CI Infrastructure, Shopify
Ready to elevate your app?
Try Insight Hub for free to monitor, prioritize, and resolve app errors and performance bottlenecks.