SmartBear Names VP of Customer Care

Based in the SmartBear Coconut Creek, Florida office, Pedro Souza brings 15 years of customer care and contact center experience from Paramount, Visa, and Citibank
SOMERVILLE, Mass. and COCONUT CREEK, Fla. — June 02, 2022 —

SmartBear, a leading provider of software development and quality tools, has named Pedro Souza as VP of Customer Care based in the company’s Coconut Creek, Florida office. Previously, he was Senior Director of Customer Care at Paramount leading the company’s customer support team for its main streaming services, including Paramount+, CBS Sports, and Pluto TV. In his new role, Pedro is leading the SmartBear Customer Care team worldwide.  

“Our customers are under a lot of pressure to deliver great software every day,” said Dan Faulkner, Chief Product Officer at SmartBear. “Providing responsive, comprehensive, and friendly assistance to developer teams worldwide is a top priority throughout SmartBear. We’re thrilled to have brought in Pedro’s fantastic leadership for this critical function.” 

Prior to serving Paramount, Pedro managed Visa’s Global Emergency Card Replacement service for six years. He performed several technology functions for Citibank for 28 years, serving in various roles, including technical support, software engineering, and program management. Originally from Brazil, Pedro has a bachelor’s degree from the University of Economy and Finances of Rio de Janeiro. 

“At SmartBear, I see a tremendous opportunity to lead a team that challenges the status quo and uncovers approaches that may be faster or more efficient for our customers and company,” said Pedro Souza. “I look forward to helping SmartBear, its employees, and its customers exceed expectations and demands – as we grow together.” 

SmartBear is hiring in Customer Care as well as other departments in various locations worldwide. For open positions, go to: 

About SmartBear

SmartBear provides a portfolio of trusted capabilities that give software development teams around the world visibility into end-to-end quality with AI-powered test management and automation, API development lifecycle, and application stability, ensuring each software release is better than the last. Our award-winning products include SwaggerHub, TestComplete, BugSnag, ReadyAPI, Zephyr, PactFlow, and Stoplight, among others. SmartBear is trusted by over 16 million developers, testers, and software engineers at 32,000+ organizations – including innovators like Adobe, JetBlue, FedEx, and Microsoft. With an active peer-to-peer community, we meet customers where they are to help make our technology-driven world a better place. SmartBear is committed to ethical corporate practices and social responsibility, promoting good in all the communities we serve. Learn more at, or follow on LinkedIn, Twitter, or Facebook.