New SVP of Business Operations Joins SmartBear to Bring Increased Understanding of Customer Challenges

SOMERVILLE, Mass. - July 18, 2024 - SmartBear, a leading provider of software quality and visibility solutions, has added Carolyn Loudenslager as SVP of Business Operations to its team. Carolyn has spent nearly 20 years helping Fortune 100 tech companies as well as industrial companies build and scale sales, marketing, and customer success organizations with data-driven insights. She was previously Head of Revenue Operations and Customer Experience at Solidigm (formerly Intel) where she led customer success strategy, measurement, and execution. By optimizing operations and leveraging data to support sales, this position plays a pivotal role in creating an environment where customer success soars.  

“Every day, our customers’ dedication, innovation, and passion for delighting their users motivate us to push the boundaries of what’s possible, ensuring we deliver exceptional value and experiences,” said Bryce Chicoyne, COO at SmartBear. “Understanding their needs is crucial, especially given the increasing challenges and complexities of AI. Carolyn’s focus on customers during her extensive career, combined with her expertise in data-driven sales support and operational efficiency, will enhance our understanding of our customers’ unique challenges and goals.” 

Carolyn spent 15 years in sales, sales operations, marketing operations, and manufacturing. Most recently, she led the commercial carve-out of an Intel business into the standalone company, Solidigm. She was Vice President of Commercial Excellence at Honeywell, creating and building the company’s first global commercial excellence function for safety and productivity solutions, supporting over 2,000 salespeople and channel partners. For 10 years, Carolyn held various leadership positions at Dell, including global marketing operations, marketing demand center, and sales management. She was also in manufacturing leadership roles at global industry leader, Alcoa. She spent the early part of her career as an entrepreneur, leading an airshow company. 

“Throughout my career, I have been focused on data-driven operational excellence along with putting the customer journey at the forefront, as the customer is your organization’s north star,” said Carolyn Loudenslager. “I love that SmartBear is a customer-centric company, and I’m excited to join the SmartBear entrepreneurs around the world as we look for new growth horizons globally.” 

In 2019, Carolyn took a sabbatical to travel with her family in their RV, seeing the 48 contiguous United States, blogging the experience, and sharing lessons learned, including happiness requires few possessions and the importance of defending the vital wildlife across the U.S.