Insight Hub

Better experiences built on end-to-end visibility

Empower your developers with the right observability platform to enhance customer experiences. SmartBear’s Insight Hub delivers a straight path between app performance and user experience. Unlike APM vendors that prioritize application performance data over user insights.

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Error and Real User Monitoring End-to-End Distributed Tracing at Scale

Full stack visibility into app health and user experience

Deliver quality user experiences Healthy apps lead to higher revenue, customer retention, and app reputation. Get Details  Pay for insights. Not for data. Get full visibility of your app, and scale while avoiding unexpected costs. Get Details 
Accelerate product delivery Grow market share and stay ahead of competition through faster innovation. Get Details  Avoid developer grind Maximize the value of your devs to achieve your engineering goals. Get Details 

DELIVER QUALITY USER EXPERIENCES

Apply actionable insights to build exceptional experiences 

Your users demand quality experiences from your app. Don’t get penalized from low app store ratings and risk your app’s reputation. Get full visibility into your app’s performance and stability over time across different applications. 

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Recommended resources

Boost Your Revenue & Customer Satisfaction with Real User Monitoring Investing in a real user monitoring solution can help boost revenue & customer satisfaction.
iOS Performance Monitoring Best Practices iOS performance monitoring can help ensure your customers have a great app experience.
Mastering Android Performance Monitoring: Metrics, Tools & Strategies Discover what metrics to monitor and the tools and strategies.

PAY FOR INSIGHTS. NOT FOR DATA.

Only pay for data that gives you visibility into performance  

Predictable pricing and built-in dynamic sampling give you the freedom to choose what data to analyze while ensuring full coverage without surprising exorbitant costs. OpenTelemetry (OTel) compatible so you can maintain your data ownership and portability.

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Recommended resources

How to Achieve Better Visibility with BugSnag Error Monitoring Did you know error monitoring supports both observability and visibility?
Why Every Application Needs Real User Monitoring Don't let bad user experiences impact your bottom line.
Distributed Tracing: What is it & What are the Benefits? Distributed tracing offers a comprehensive view of how requests traverse through your system.

SmartBear’s Insight Hub gives valuable insight into the real-world performance of Concepts, an award-winning app used by millions of creative people worldwide, across the many devices and platforms we support. Ensuring that our app is fluid and responsive is important to our customers and this is a powerful tool to help deliver on that promise.

— David Brittain | CEO, Tophatch

The Insight Hub is our OpenTelemetry infrastructure. From fully supporting the implementation to the consumption, management, scalability, and smooth visualization of OpenTelemetry data. It is an integral part of the team's workflow.

— Elihai Blomberg | Head of Observability, Riskified

SmartBear’s Insight Hub removes uncertainty and anxiety around the time it takes to troubleshoot a crash and any concerns about reproducibility. Having information that pinpoints where to start looking in the code is groundbreaking for engineers.

— Angella Derington | Mobile Staff Engineer, Dropbox

Insight Hub is a great way of logging crashes reliably, efficiently assigning those issues to your teams, and resolving them in a timely manner in order to focus on new features and provide a better experience for your users.

— Billy Pham | Technical Program Manager, Lyft

ACCELERATE PRODUCT DELIVERY

Innovate faster with the right data

Faster time to market for new features keeps you ahead of your competition. Progressive delivery accelerates releases without sacrificing quality. Monitor new features or experiments with real user data to determine whether to roll out or roll back new features, enabling innovation without risk.

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Recommended resources

Achieving Observability Goals: A Conversation with TestGuild TestGuild’s Joe Colantonio sat down with two of SmartBear’s product wizards to discuss the world of developer observability.
Mercado Libre grows mobile market share by 50% Ecommerce giant Mercado Libre grows mobile market share by 50% while achieving a 99.93% stability score with Bugsnag.
Lyft utilizes BugSnag’s two-way sync integrations to ship new product features 40% faster Lyft uses BugSnag throughout development, testing, and post-release, allowing Lyft engineers to reliably find and resolve crashes before they can impact their users.

AVOID DEVELOPER GRIND

A tool built for your devs, beloved by devs

Immediately identify the root cause of issues to eliminate wasted time and guess work. Gain full visibility by connecting front-end issues with back-end microservices, enabling improved efficiency and productivity.

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Recommended resources

HotelTonight saves 40 hours per month finding and fixing bugs, and maintains a 1% error budget HotelTonight now has the stability score, an at-a-glance metric that immediately informs them of the health of their application.
Namely uses BugSnag to standardize error troubleshooting across their Engineering Team Namely’s engineering teams use Bugsnag to troubleshoot errors, allowing them to unlock several benefits.
Streamlining Debugging in Multi-Team Apps with Automation Every developer would rather spend time building new features than tracking down and fixing bugs, but it's necessary to create the best user experience.

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