As an industry-leading fintech provider, COCC delivers innovative, comprehensive technology solutions and strategic partnerships with an unparalleled focus on service. Offering a robust, feature-rich suite of modern, standards-based core and digital banking solutions, COCC’s cutting-edge systems are designed with intuitive user interfaces and are fortified by advanced APIs which seamlessly facilitate leading fintech integrations. Consistently ready to adopt and embrace emerging technologies, COCC remains agile and forward-thinking, meeting the demands of a rapidly evolving financial landscape where live real-time functionality matters. COCC is forever dedicated to assisting community banks and credit unions with remaining strong and competitive by providing the technology, support, and expertise needed to succeed. To learn more, visit www.cocc.com.
Overview
COCC, a leading financial technology company, delivers comprehensive technology solutions and strategic partnerships. Providing core and digital banking solutions for financial institutions throughout the Northeastern US, COCC faced the challenge of maintaining high standards of software quality while accelerating development cycles. By leveraging Zephyr Enterprise and SmartBear Test Hub solutions TestComplete and BitBar, COCC significantly enhanced their development and testing processes, fostering a culture of quality and collaboration.
63%
reduction in core banking solution bugs before deployment
57%
decrease in production-related digital banking platform challenges
Reliable
Enhanced stability and performance of solutions
Approach
- Implemented Zephyr Enterprise for comprehensive test management
- Integrated Zephyr Enterprise with SmartBear Test Hub solutions TestComplete and BitBar
- Fostered collaboration and knowledge sharing across teams
Benefits
The integration of Zephyr Enterprise into COCC’s development process brought strong enhancements in productivity and quality. Teams across COCC now more effectively work together with increased visibility into each other’s workstreams. This has significantly improved the speed and efficiency of the testing process and fostered a culture of knowledge sharing and continuous improvement.
"As soon as the benefits of Zephyr Enterprise were advertised around COCC, a number of other teams here requested access. We’re now integrating those teams into Zephyr Enterprise to help them be more efficient and to have all of COCC’s testing on a unified platform."
— Derek Larson, COCC Application Software Manager
More in Depth
In the evolving landscape of financial technology, where the reliability of software and digital services is paramount, for over 55 years COCC continues to be an industry-leading financial technology company. COCC specializes in delivering comprehensive, innovative technology solutions and strategic partnerships with an unparalleled focus on service. COCC offers a robust, feature-rich suite of modern, standards-based core and digital banking solutions for financial institutions throughout the Northeastern US.
This case study explores how COCC leveraged Zephyr Enterprise to enhance their software development and automated testing processes, while fostering a culture of quality and collaboration.
COCC: Pioneering FinTech Solutions
COCC’s commitment to adopting cutting-edge technologies ensures that their clients stay ahead in a competitive market, with a focus on reliability, security, and seamless integration. Their clients benefit from the company’s top-tier customer service, a robust cooperative model, and an advanced, relational database core system that positions them for success in the competitive financial services market.
Challenges and Objectives
As a company at the forefront of financial technology services, COCC faced the challenge of maintaining high standards of software quality while accelerating development cycles. The need for a tool that could integrate seamlessly into their existing workflow, enhance test management, and support both manual and automated testing processes was clear. COCC aimed to enhance their testing strategies to ensure the continued top-tier service delivery they were long known for providing.
Implementation of Zephyr Enterprise
COCC chose Zephyr Enterprise for its comprehensive test management capabilities. Zephyr provided the perfect blend of flexibility and functionality, enabling COCC to manage their test cases more efficiently and effectively. The tool’s ability to support both manual and automated testing was a key factor in its selection, aligning perfectly with COCC’s dynamic testing needs.
“Zephyr Enterprise, with it’s ease of use and available integrations, has led to our Automated Testing Team’s processes becoming more efficient and traceable,” says Derek Larson, COCC Application Software Manager. “As soon as the benefits of Zephyr Enterprise were advertised around COCC, a number of other teams here requested access. We’re now integrating those teams into Zephyr Enterprise to help them be more efficient and to have all of COCC’s testing out of a unified platform.”
Impact and Results
The integration of Zephyr Enterprise into COCC’s development process has brought about strong enhancements in productivity and quality. Furthermore, by using Zephyr Enterprise in tandem with other SmartBear Test Hub solutions like TestComplete, BitBar, and a recalibration of their overall testing strategy, COCC was able to dramatically reduce the number of bugs making it into production in two of their business-critical applications. INSIGHT, COCC’s core banking solution for financial institutions, achieved an impressive 63% reduction in bugs prior to reaching deployment. Additionally, COCC’s digital banking platform for online banking saw a remarkable 57% decrease in production-related challenges, highlighting the enhanced stability and performance of their solutions.
Teams across COCC are now able to work together more effectively, with increased visibility into each other’s workstreams. This has not only improved the speed and efficiency of the testing process but has also fostered a culture of knowledge sharing and continuous improvement.
As a fully scalable platform, Zephyr Enterprise facilitated a tailored adoption path that suited various team needs, enhancing both manual and automated testing practices. This adaptability has proven essential for COCC’s diverse project requirements, demonstrating Zephyr Enterprise’s role as a versatile and indispensable tool in modern software development.
"Zephyr Enterprise, with it’s ease of use and available integrations, has led to our Automated Testing Team’s processes becoming more efficient and traceable."
— Derek Larson, COCC Application Software Manager
SmartBear’s Unmatched Support
A pivotal aspect of COCC’s continued partnership with SmartBear is the exceptional support and customer service provided. SmartBear’s commitment to their clients goes beyond delivering outstanding products. The hands-on support and proactive customer engagement have been instrumental in helping COCC get the most out of their investment in Zephyr Enterprise, ensuring that the tool aligns with the company’s strategic objectives and that it continues to deliver tangible benefits.
Conclusion
COCC’s implementation of Zephyr Enterprise has not only enhanced their automated testing capabilities but also catalyzed a shift towards a more collaborative and efficient development environment. As COCC continues to be a leading fintech provider, SmartBear remains a strong partner in meeting COCC’s needs through our own advanced solutions and the support provided by our employees.
At the heart of COCC’s and SmartBear’s successes are not just our innovative cutting-edge products but also our remarkable teams. Together, we are committed to empowering financial institutions with superior software solutions, backed by a workforce dedicated to excellence and client success.