Shopbop needed a Web performance monitoring solution to warn about Web host and Web site problems, as well as provide information about the cause. AlertSite® provided the expertise and capabilities Shopbop required. By routinely monitoring the Shopbop.com site from different, rotating worldwide locations, AlertSite measured response time and compiled real-time Web host performance data and uptime availability of the Web site. AlertSite’s comprehensive performance monitoring and immediate notifications of site problems or errors allowed the technical team to allocate the necessary staff resources to address issues before they affected a customer’s shopping experience.
AlertSite also played an integral role in measuring the load time of the site and its graphics, making sure everything loaded and displayed correctly. As Shopbop continued to add new features and new designers, AlertSite services were essential in tracking the Web host’s capacity to handle the ever increasing demands Shopbop and its growing customer base placed on its server. With AlertSite’s detailed metrics, the Shopbop technical team was able to analyze trends and anticipate any potential problems future site additions or upgrades might create.
“AlertSite stands out from the all the other Web monitoring vendors we evaluated because of the data they provide, their impressive monitoring capabilities and their rapid response time in notifying us of any issues that may impact our customers’ experience,” explains Keith Davey, IT Director for Shopbop.com.
“With about 1,500,000 hits a day, the traffic volume to our site can be overwhelming to say the least. AlertSite provides the support we need to make sure our Web host and, therefore our site, can deliver an outstanding online shopping experience.”