Case Study Outlines E-Commerce Giant’s Success with SmartBear’s Monitoring Web Performance Tool
SOMERVILLE, Mass. — August 29, 2016 —
SmartBear Software, the leader in software quality tools for teams, released the case study, “How AlertSite Helps 1-800-Flowers Deliver More Smiles with Fewer Headaches.” A floral and gourmet foods gift retailer and distribution company, 1-800-Flowers.com, Inc. was one of the first retailers to use a 24x7 toll-free telephone number and the Internet for direct sales to consumers. The company’s brands include 1-800-Baskets.com, The Popcorn Factory, Harry & David, Cheryl’s and others. SmartBear’s AlertSite is the best-in-class synthetic monitoring solution that monitors websites, APIs, mobile and SaaS applications from an independent network of over 340 monitoring nodes spread across the world and helps find and fix performance issues before they impact the end user.
WHAT: Case Study, “How AlertSite Helps 1-800-Flowers Deliver More Smiles with Fewer Headaches,”
Released by SmartBear
WHERE: Download at: https://smartbear.com/resources/Case-Studies/1-800-Flowers-and-AlertSite
AlertSite allows 1-800-Flowers.com to monitor its e-commerce websites and applications across multiple locations throughout the year. The value of a monitoring solution like AlertSite is truly put to the test during peak holidays, particularly Christmas, Valentine’s Day and Mother’s Day, where orders on the site can reach more than 120,000 during their busiest hours. AlertSite helps 1-800-Flowers.com to watch over the performance of its own applications as well as those of peers in the retail industry.
CIO at 1-800-Flowers.com, Arnie Leap, understands how a proactive monitoring solution can help reduce availability and performance headaches for retailers. He was one of AlertSite’s first customers, having used the product for nearly a decade in a previous role.
“SmartBear has demonstrated over the long term that they can deliver tools and services that can be both economically effective but also reliable,” said Arnie Leap. “SmartBear’s track record is always about performance and that relationship has been incredibly important to us. AlertSite is a key indicator of performance related issues within our infrastructure, especially during the holidays.”
As 1-800-Flowers.com, Inc. continues to grow, innovate and expand its operations across new devices and platforms, they know that they have a trusted tool to protect against performance setbacks.
For more information on 1-800-Flowers.com’s use of AlertSite, visit the blog, “4 Things CIOs Can Learn About Application Performance from 1-800-Flowers.com,” at:
For more information on AlertSite, visit: http://smartbear.com/product/alertsite/overview/. On Twitter, follow @AlertSite.