Update: JCPenney website performance
Develop | Posted December 02, 2010

Several of you mentioned that even as of yesterday you were still having trouble completing your online holiday JCPenney purchases. Don't worry, it's not just you. Yesterday afternoon between the hours of 2 p.m. (EST) and 11:55 p.m. we were only able to complete our transaction 35 percent of the time. Again, the issue seems to be extraordinarily long response times of over 90 seconds.

Check out the graph below. The colored lines on the bottom show the spottiness of response times at various locations around the country.

Things seem to be better this morning, though, so it might be worth giving your purchase another shot!


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