|
| Response Time (seconds) |
|---|
| Measures how quickly the home page is presented, in seconds. |
| |
|---|
| Rank | Site | Response
Time (seconds) | Rank Last Week | Trend |
|---|
| 1 | BB&T Corp | 1.49 | 1 | |
| 2 | Bank of NY Mellon Corp | 2.01 | 2 | |
| 3 | Wells Fargo | 2.18 | 3 | |
| 4 | PNC Financial Services | 2.20 | 4 | |
| 5 | State Street Corp | 2.66 | 5 | |
| | Benchmark Average | 3.24 | | |
| 6 | Citigroup Inc. | 3.65 | 7 | |
| 6 | Capital One Financial Corp | 3.65 | 6 | |
| 8 | SunTrust Banks Inc | 3.90 | 8 | |
| 9 | Fifth Third Bank (US) | 4.17 | 9 | |
| 10 | Bank of America | 4.46 | 10 | |
| 11 | JPMorgan Chase | 5.30 | 11 | |
|
|
|
| Percent Available |
|---|
| Measures percent of time website is accessible by users. |
| |
|---|
| Rank | Site | Percent
Available | Rank Last Week | Trend |
|---|
| 1 | Bank of NY Mellon Corp | 100.00 | 4 | |
| 2 | Wells Fargo | 99.93 | 8 | |
| 3 | SunTrust Banks Inc | 99.87 | 7 | |
| 3 | Citigroup Inc. | 99.87 | 1 | |
| | Benchmark Average | 99.55 | | |
| 5 | JPMorgan Chase | 99.54 | 4 | |
| 6 | Bank of America | 99.47 | 9 | |
| 6 | Fifth Third Bank (US) | 99.47 | 1 | |
| 8 | Capital One Financial Corp | 99.41 | 11 | |
| 9 | PNC Financial Services | 99.40 | 1 | |
| 9 | State Street Corp | 99.40 | 10 | |
| 11 | BB&T Corp | 98.74 | 6 | |
|
|
|
| Stability (Standard Deviation) |
|---|
| Measures consistency and uniformity of customer experience. |
| |
|---|
| Rank | Site | Stability
(Standard Deviation) | Rank Last Week | Trend |
|---|
| 1 | Bank of NY Mellon Corp | 1.07 | 1 | |
| 2 | PNC Financial Services | 1.13 | 2 | |
| 3 | Citigroup Inc. | 1.85 | 5 | |
| 4 | State Street Corp | 2.05 | 10 | |
| 5 | Fifth Third Bank (US) | 2.11 | 3 | |
| | Benchmark Average | 2.33 | | |
| 6 | BB&T Corp | 2.45 | 11 | |
| 7 | Capital One Financial Corp | 2.69 | 6 | |
| 8 | Wells Fargo | 2.79 | 4 | |
| 9 | Bank of America | 2.99 | 7 | |
| 10 | JPMorgan Chase | 3.05 | 9 | |
| 11 | SunTrust Banks Inc | 3.44 | 8 | |
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